PetSmart is a renowned brand that caters to the needs of pet owners and their furry friends. With a reputation for excellence and an extensive range of products and services, PetSmart has become a trusted destination for pet lovers. Offering everything from pet food and supplies to grooming services and training classes, PetSmart aims to provide a one-stop-shop for all pet-related needs. With over a thousand reviews, it is evident that customers appreciate the quality and convenience offered by PetSmart. The brand prides itself on its commitment to customer satisfaction and the well-being of pets. With a friendly and knowledgeable staff, PetSmart strives to create a positive and welcoming environment for both pets and their owners. Whether you are a new pet owner or a long-time enthusiast, PetSmart is dedicated to ensuring that your experience is enjoyable and stress-free.
Reviews
Me and this dude made eye contact as soon as I walked in and I could feel his love and goodness. I never pet/interact with a dog without asking but I had to pet this guy. I don't even know his name but he was full of kisses and tail wags. He's gonna be a great dog.
P. S. This place has superworms.
got 2 fish today at pet-smart, a Red Tail Shark and Dinosaur fish. Both are super awesome and are getting adjusted to their new home here! The workers couldn’t have been more helpful with helping us find a fish and we couldn’t have been more lucky to have gotten such great assistance picking out decorations, fish tank, fish food, filter, and literally everything we didn’t even realize we needed!
The store is very clean and well stocked. Employees are friendly and willing to help you if needed. I was greeted when walked in and thanked as I left making me feel like a valued customer. Customer Service is hard to find now a days. So when you are treated with respect you deserve as a patron be sure to remember they deserve the same respect. Make someone's day with a smile and a thank you back it will make a difference.
Had trouble with prices ringing up wrong at the register. Once I showed the barcodes (in the pictures), it was corrected. Shouldn't have had to waste the time for this. Also had to wait for help with the fish. Other than those issues, it was fine.
I was a first time buyer for lizards and came here hoping to get one. The lady was sooo condescending and told us,” do you know anything about lizards because you clearly dont”. It was a first and she had such a horrible attitude. I didnt say anything back to her i just left the store but what is the employees problem?? Such an attitude for no reason.
Sorry about the basket. It was pouring "cats and dogs" it has good people, but the parking lot is a little dark good thing, parked close
0⭐️ for customer service
I was interested in shopping at the San Marcos location for my dogs food. They need Purina Pro Plan Joint Mobility which is a prescription. I usually get it through Chewy so i thought i would give them a call. On the recording it says they are currently not doing any stock checks, i get that! I still want to know if you even carry my dogs food before i drive all the way there. I was told by Charles he can’t do a stock check. Why even have a phone number then? I just want to know if i have the option to get my dogs prescription food as this is not offered everywhere. Great way to lose business PetSmart.
Nice store with a huge accessory selection. We are shopping for a dog bed...
Location
1050 McKinley Pl Dr Suite 30, San Marcos, TX 78666, United States
Hours
-
Updating...
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